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Professional Teledata

Professional Teledata, Inc./USA, one of ASTAG's highly professional Xbase++ developers, is an industry leader in the multi-client telemarketing industry, having hundreds of their Xbase++-based solutions installed on a global scale, and is currently also running a beta cycle with their Web Connector.

The Web Connector, migrated to and/or written in Xbase++, utilizes Alaska Software's WIS technology. Simply by incorporating the URLs that hold the information needed, the Xbase++ application uses and displays this Web-content just the same way as it would be a part the Xbase++ application source-code. That way, a ton of information from the Web can now be integrated, making routine Web-searches obsolete, hence helps boost end-users' productivity and efficiency.

Backgrounder:

Professional Teledata of Manchester New Hampshire is a small software company that develops Telemarketing and Call Center Applications. Its flagship product PI-2000 was developed in 1992 in Nantucket Clipper "Summer of 87" and converted to Clipper 5.2E shortly thereafter. The application is heavily data driven and relies extensively on Code Blocks and Macro Evaluation. In 1998, Professional Teledata's customers began demanding a 32-bit version of the PI-2000 product without losing a single feature that was in the product, including it's highly efficient CRT user interface. Henceforward, this project was to utmost priority, as - according to Professional Teledata's Senior Management - had it as failure would have meant that the survival and the success of company would have been at stake.

Yet, fortunately, Alaska Software and Xbase++ came to the rescue! Xbase++ allowed to have 95% percent of the 100,000+ lines of source code untouched and unchanged. This experience opened up things for Professional Teledata of which they said had never dreamed of; especially since they could continue with their development language their not just like, but are thoroughly familiar with.

The thought of having to replicate several years worth of engineering and business logic with another compiler was a scary thought, so ProTeledata's VP of Development; however with Xbase++ nothing needed to be done! It works, it is stable and it is fast.

Having utilized and integrated third party products, such as eXPress++ from Donnay Software and JazzAge from JazzAge Software, ProTeledata's applications have received build-ins of incredible features, like an E-mail Integration with Outlook Express and a built in "customized" Internet Explorer Web Browser.

Mr. Graham, VP of Development, enthusiastically states, that only due to Alaska Software's willingness to listen and respond to real world business problems as well as Alaska Software's openness to cooperatively working on those real world problems, ProTeledata has been able to having significantly contributed to the "Web Integration Server". The WIS has put ProTeledata into the position to seamlessly integrate content from World Wide Web into the Call Center Agents' screens. It is now feasible to query remote databases through HTTP(S) Web Pages, bring the data from the form(s) into our application, edit it under program control and then put it back into the Web Page to be submitted to the Web Site for updating. Another exciting WIS application of ProTeledata's, that is currently being tested, is an Alpha Paging Dispatch System in which a live agent triages a call and determines which person should be paged based on rules in the Xbase++ application. Then using the WIS, the Xbase++ application fills in a Web Page with information required by the paging terminal and submits it. The application then reads the confirmation number returned in the response and stores it as part of the applications transaction.

Mr. Jim Graham, Vice President of Development, and the Web Connector project manager-in-charge at ProTeledata, enthusiastically sums up, anybody having a Clipper or FoxPro Application that needs to be ported to a 32-bit compiler, ought to utilize nothing else but Xbase++. It will allow the developer protect the investment that he/she has put into any existing source code and business logic and guarantees a successful project.

For more information about the Web Integration Server technology, Alaska Software has prepared a Review Guide, that can be requested by dropping an email to: wis@us.alaska-software.com. More details about ASTAG's server technologies, please email to: server@us.alaska-software.com.

Check out their website at http://www.proteledata.com

Are you doing cool stuff with eXPress++ and Xbase++, do you have deployed a solution driven by Donnay Software and Alaska Software technology, are you interested to give your work a wider market visibility? If so, we invite you to send details about your solution, your customers, deployment details and a feature-set description of your application to:

Sales@Donnay-Software.Com